Trying To Please the Client
You started doing hair because you like it, you may even love it. The profession called you. You love the feeling that you get when you see happy clients. You know that you were able to give them a boost of confidence when it comes to their looks. At the same time, there have been clients who did not like the look that you gave them. Try as you might, it is not always possible to give the customer the look that they envision. It may be that they had an idea of how they would look, but after getting the style, they don’t like the way it looks on them. Since you are not perfect, it may be that you did not do your best work. There is also a possibility that there is no way to make this client happy no matter what you do. Regardless of how you try to compensate or restyle, there are going to be times when your clients may not be 100% satisfied with the look that you give them.
The Customer Who is Not Right
You know who they are. The clients who you can never make happy; they are also the clients who you are never happy to see. They keep coming back to you, and you do not understand why. Whenever they leave the salon, you feel like they are not happy, or you are not happy when they come. At times, they may have expressed their dislike for their style. They may not have expressed anything, but you know when your clients are not happy. You may have given them their money back, you may have apologized, you may have asked them if there was anything that you could do, and you never seem to give them the style that they want. This type of client can be frustrating; there is no pleasing them. This is the customer who you would love to please, but it seems like there is no way to do that. There are also clients who you just do not want to give service to. These may be clients who are rude, unhygienic, or they may constantly use language that is not allowed in your salon.
Breaking Up is Hard to Do
If you have one of those clients who you know has to go. It can be difficult to make the break. First of all, you may not want the repercussions of the break up. They may tell friends or family, or they may even spread hate on social media. Since all of that is the case, you have to tread lightly. You do well to suggest that they find a stylist who may better meet their needs. Suggest that they look around in public places or talk to friends and find a hairstyle that they like. Then, they can ask the person who has the style that they like about his or her stylist. In that way, they can feel like they are taking control of their hairstyle. If the person is just not a customer who you would like to return to your establishment because of his or her behavior, you may have to be more bold and to the point. The other workers at your salon and your other clients deserve a respectful and welcoming environment.
Your Clients Choose You Choose Too
Even though it has been said that the customer is always right, that is not always the case. If you have a good base of clients, you can afford to be choosy when it comes to the people who you serve. A repeatedly unhappy customer makes you feel bad, and he or she is not satisfied anyway. A rude or poorly behaved customer can take their attitude elsewhere. Even though you need clients, if you can afford it, choose quality clients over quantity.